IT System Engineering & Support
At Avacone India Technologies, we deliver end-to-end Laboratory Application Management solutions to help laboratories stay compliant, efficient, and digitally advanced. Whether you are deploying new lab software or maintaining existing systems, we support your complete application lifecycle with unmatched technical and domain expertise.
IT Infrastructure Setup & Support (Onsite/Remote)
A strong IT infrastructure is the backbone of every modern business. We specialize in designing, deploying, and maintaining reliable, scalable IT environments tailored to your organizational needs—whether onsite, hybrid, or fully remote.
Our team ensures uninterrupted operations by implementing high-availability systems, monitoring tools, and real-time support to keep your business always on.
Key Offerings:
- Complete IT setup for offices, labs, and remote teams
- LAN/WAN configuration, cabling, and wireless network setup
- On-premises, hybrid, and cloud-ready environments
- End-user support, workstation setup, and helpdesk services
- Continuous monitoring & troubleshooting support
Server Management, Virtualization (VMware, Citrix)
Efficient server management is key to reducing downtime and improving performance. We handle physical and virtual server setup, optimization, and maintenance using leading technologies like VMware and Citrix.
Whether you need to virtualize environments, optimize existing infrastructure, or ensure business continuity, we offer expert server support with robust failover and recovery configurations.
Key Offerings:
- Virtual server provisioning & management (VMware ESXi, Citrix)
- Windows/Linux server configuration, patching, and tuning
- Storage solutions integration (SAN/NAS)
- Performance monitoring, capacity planning, and scaling
- Disaster recovery & high availability setup
Network, Security & Backup Solutions
Data and network security are top priorities in today’s cyber landscape. Our team provides end-to-end services for setting up secure networks, implementing firewalls, and establishing automated backup and recovery systems.
We ensure compliance with industry standards while proactively identifying and neutralizing threats to keep your systems and data protected.
Key Offerings:
- Network design & firewall configuration
- VPN setup, VLAN segregation, and intrusion detection
- Endpoint protection & antivirus management
- Backup strategy (local/cloud), automation, and recovery testing
- Compliance with ISO 27001, GDPR, HIPAA, etc.
1st, 2nd, and 3rd Level IT Support
We offer multi-level technical support tailored to resolve issues efficiently—from basic troubleshooting (L1) to advanced infrastructure-level fixes (L3). Our support is designed for speed, quality, and accountability.
Whether it’s an end-user issue or a critical system alert, our responsive IT helpdesk ensures minimal downtime and faster resolution.
Key Offerings:
- 24/7 helpdesk for Level 1–3 technical support
- SLA-based ticket resolution & escalation workflows
- Root cause analysis and knowledge base updates
- On-call engineers for critical issues & remote sessions
- ITIL-aligned incident, problem & change management
IT Asset Lifecycle Management
Managing IT assets efficiently from procurement to retirement is essential for cost control and compliance. We provide end-to-end asset lifecycle management, helping you track, maintain, and optimize IT resources across your organization.
Our solutions reduce overhead, improve forecasting, and align your hardware and software investments with business goals.
