Global IT Delivery & Remote Operations
At Avacone India Technologies, we enable businesses across the globe to maintain seamless IT operations through robust, cost-effective remote delivery models. Our strategically located delivery hubs in India and Romania ensure round-the-clock support, rapid response, and operational efficiency—backed by multi-lingual expertise and ITIL-compliant frameworks.
Key Offerings:
- Round-the-clock IT operations support
- Follow-the-sun delivery model
- Dedicated support teams for different geographies
- Real-time monitoring and incident response
- Global SLAs and KPI-driven performance
Ensure business continuity with 24/7 support from trusted global delivery centers.
24/7 Global Support from Delivery Hubs (India & Romania)
We provide continuous IT support through our delivery centers in India and Romania, ensuring that business-critical services remain operational at all times—no matter the time zone.
With dedicated teams working in shifts, our follow-the-sun model guarantees zero downtime and faster incident resolution.
Multi-lingual IT Service Desk
Our IT Service Desk professionals are fluent in English, German, Spanish, French, and other regional languages—ensuring smooth communication and quicker issue resolution for international users.
We offer multi-tiered support tailored to your business, improving user satisfaction and productivity.
Key Offerings:
Level 1, 2 & 3 multi-lingual technical support
Regional language coverage for EU & US clients
ITIL-aligned ticket handling (incidents, requests, problems)
Omnichannel support via phone, chat, email, and portal
End-user training & self-help content creation
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Nearshore/Offshore Delivery Models
We offer flexible delivery models—offshore, nearshore, or hybrid—tailored to your geographic, technical, and compliance needs. Our teams integrate seamlessly into your workflows, providing scalable, secure, and cost-effective IT services.
Key Offerings:
- Custom delivery models (offshore, nearshore, hybrid)
- Local compliance and data protection adherence
- Transparent SLAs and pricing models
- Client-aligned time zone coverage
- Dedicated and shared resource models
Scale your IT capabilities with global delivery models optimized for performance and cost.
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Rapid Incident & Change Management Response
We follow ITIL-based frameworks to ensure quick resolution of incidents and efficient handling of change requests. Our teams are trained to act swiftly, minimize business disruption, and maintain service quality.
Key Offerings:
Incident, problem, and change management lifecycle
Automated alerts, escalation paths, and root cause analysis
Weekly SLA, trend, and risk reports
Emergency and high-priority incident handling protocols
Change advisory board (CAB) support and documentation
